TRAINING ANNOUNCEMENT: PLEASE FORWARD THIS NOTICE TO THE DIRECTOR OR SUPERVISOR
OF YOUR COMMUNICATION CENTER....
BENCHMARK PROFESSIONAL SEMINARS, INC.
(302) 654-9091 (Voice) * (302) 225-4165 (Fax) * firstname.lastname@example.org (Email) www.leseminars.org (Website)
A SEMINAR DESIGNED FOR EXPERIENCED COMMUNICATION CENTER PERSONNEL DESIRING AN ADVANCED PERSPECTIVE REGARDING THEIR ROLE AND FUNCTION AS CALL-TAKERS OR DISPATCHERS. PROGRAM TO BE CONDUCTED DECEMBER 6-7, 2017 AT THE MARYLAND-NATIONAL CAPITAL PARK POLICE HEADQUARTERS IN SILVER SPRING, MARYLAND
ADVANCED CALL-TAKER/DISPATCHER PROCEDURES SEMINAR
December 6-7, 2017
This is a follow-up to the basic seminar conducted at the Maryland-National Capital Park Police Department in Silver Spring, Maryland on November 9-10, 2015. It will expand on those topics previously discussed and take an in-depth look at additional techniques, procedures, and responsibilities of the call-taker/dispatcher. Topics include: (1) customer service for communication center personnel; (2) gathering critical information on law enforcement incidents being reported by callers; (3) determining pertinent information; (4) collecting and distributing the correct information to officers in the field; (5) special callers--children and the elderly; (6) prank callers; (7) the silent caller; (8) anonymous callers; (9) prioritization of calls, (10) dealing with calls of a special nature...assault, robbery, sexual assault and etc.) and handling "officer down" calls.
INSTRUCTOR: Miles Turner, Communication Center Training Instructor and Supervisor of Communications with the Virginia State Police, Richmond, Virginia (retired)
Program will be conducted December 6-7, 2017 at the Maryland-National Capital Park Police Headquarters, 12751 Layhill Road in Silver Spring, Maryland. Class will be in session 8:30 a.m. to 4:00 p.m. each program day.
$295 per person
TEAM DISCOUNT RATE
(A) Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50)
(B) Register three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost
REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return no later than December 1, 2017. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-8244 to confirm that we received your registration. Prior to registering, please link to www.leseminars.org/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit card.
If you require overnight lodging, you might want to link to www.leseminars.org/lodging.htm for information.
ADDITIONAL INFORMATION / ON-SITE SEMINARS
For more information about this program, contact Jacob Haber at (302) 654-8244. If you are interested in having a program conducted at your site, call Mr. Haber at the aforementioned telephone number and request an information packet.
If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086
I (we) desire to enroll in the "Advanced Call-Taker/Dispatcher Seminar" to be conducted at the National-Capital Park Police Headquarters in Silver Spring, Maryland on December 6-7, 2017.
Enclosed is a personal check, agency check, or agency purchase order in the amount $295 per person or according to the team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.
City, State, Zip__________________________________________
Daytime Telephone No.___________________________________
Emergency Personal Cell-Phone No.: _______________________
Fax No. ______________________________________________
Email Address for Delivery of Confirmation Letter and Invoice
Duplicate this form as necessary and return no later than December 1, 2017 or fax to (302) 225-4165. If you fax your registration form, be sure to call (302) 654-8244 to confirm that we received it.