PLEASE FORWARD THIS PROGRAM NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR COMMUNICATION
CENTER
BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302)
654-9091 (Voice) * (302) 225-4165 (Fax) * haberbenchmark@aol.com (Email) * www.leseminars.org
(Website)
A SEMINAR DESIGNED FOR NEW COMMUNICATION CENTER CALL-TAKERS AND
DISPATCHERS OR EXPERIENCED COMMUNICATION CENTER PERSONNEL DESIRING A REFRESHER ON
THE BASIC FUNCTIONS ASSOCIATED WITH THESE TWO POSITION ROLES AND RESPONSIBILITIES.
PROGRAM TO BE CONDUCTED DECEMBER 4-5, 2017 AT THE ROANOKE CITY POLICE TRAINING ACADEMY
IN ROANOKE, VIRGINIA
BASIC CALL-TAKERS/DISPATCHERS TECHNIQUES AND PROCEDURES
December 4-5, 2017
This program will assist the participant in focusing
on critical areas and problems associated with communication center call-taking and
dispatching. Effort will be spent looking at the specific communication center environment
and discussing the special skills and techniques required of personnel engaged in
these functions and fulfillment of their duties. Special skills and techniques will
be discussed along with the necessary attributes for communication center personnel.
By the conclusion of the program, participants should have a better understanding
of (1) role of communications in public safety; (2) communication center environment:
staffing, stress, and personal rewards; (3) ethics and integrity in communications;
(4) call-taker roles and responsibilities--accountability to community and department;
(5) telephone techniques and CAD entries; (6) challenges of language barriers including
foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities
in terms of community needs and officer safety; (8) keys to effective communication
for the radio operator; (9) radio language: code and professional demeanor; (10)
effective pre-arrival instructions; and (11) liability issues for the call-taker
and radio operator. INSTRUCTOR: Miles Turner, Training Officer and Supervisor
of Communications, Virginia State Police, Richmond, Virginia (retired)
DATE/LOCATION/TIME
Program will be conducted December 4-5, 2017 at the Roanoke City Police Academy,
5401-Barnes Avenue NW in Roanoke, Virginia, Class will be in session 8:30 a.m. to
4:00 p.m. each program day.
FEE: $295 per person
TEAM DISCOUNT
RATE
(A) Enroll two agency personnel at the standard $295 per person fee and
the third person is enrolled at half-price ($147.50)
(B) Enroll three agency personnel
at the standard $295 per person fee and the fourth person is enrolled free of cost
REGISTRATION
/ CANCELLATION POLICY
Complete the attached registration form and return it
with your check or purchase order no later than November 28, 2017. Or, fax the registration
form along with your purchase order or purchase order number to (302) 225-4165. If
you register by fax, be sure to call (302) 654-8244 to confirm that we received your
registration. Prior to registering, please link to www.leseminars.org/00001.htm
for complete details on cancellation procedure. MasterCard and VISA accepted for
payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit
card.
OVERNIGHT ACCOMMODATIONS
For information, link to www.leseminars.org/lodging.htm
ADDITIONAL
INFORMATION / ON-SITE SEMINARS
For more information about this program, contact
Jacob Haber at (302) 654-8244. If you are interested in having an on-site program
conducted at your site, call Mr. Haber at the aforementioned telephone number and
request a free information packet.
If you received this fax notice in error
or prefer no longer to be faxed announcements of forthcoming law enforcement seminars,
call toll-free, 1-866-202-4350 and your email address will be immediately deleted
from our file.
-------------------------REGISTRATION FORM--------------
Return
to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington,
Delaware 19803-7086
I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher
Procedures" to be conducted December 4-5, 2017 at the Roanoke City Police Academy
in Roanoke, Virginia/
Enclosed is a personal check, agency check, or agency
purchase order in the amount $295 per person or according to the team discount. Make
checks and purchase orders payable to Benchmark Professional Seminars, Inc. You may
register by MasterCard or Visa by calling Jacob Haber at (302) 654-8244.
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency_________________________________________________
Agency
Address_________________________________________
City, State, Zip___________________________________________
Daytime
Telephone No.____________________________________
Personal Cell-Phone Emergency
No._________________________
Fax No. ________________________________________________
________________________________________________________
Email Address
for Delivery of Confirmation Letter and Invoice
Duplicate this form as
necessary and return it to the address above or fax to (302) 225-4165. Submit form
no later than November 28, 2017. If you faxed your registration form, be sure to
call (302) 654-8244 to confirm that we received it