PLEASE FORWARD THIS PROGRAM NOTICE TO THE SUPERVISOR OF COMMUNICATIONS OF YOUR DEPARTMENT....

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) 302-225-4165 (Fax) haberbenchmark@aol.com (Email) www.leseminars.org (Website)

A SEMINAR DESIGNED FOR NEW COMMUNICATION CENTER CALL-TAKERS AND DISPATCHERS OR EXPERIENCED COMMUNICATION CENTER PERSONNEL DESIRING A REFRESHER ON THE BASIC FUNCTIONS ASSOCIATED WITH THESE TWO FUNCTIONS. PROGRAM TO BE CONDUCTED APRIL 23-24, 2018 AT THE MARYLAND CAPITOL POLICE TRAINING CENTER IN BALTIMORE, MARYLAND

BASIC CALL-TAKERS/DISPATCHERS TECHNIQUES AND PROCEDURES
April 23-24, 20186
This program will assist the participant in focusing on critical areas and problems associated with communication center call-taking and dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of personnel engaged in these functions and fulfillment of their duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator. INSTRUCTOR: Miles Turner, Training Officer and Supervisor of Communications, Virginia State Police, Richmond, Virginia (retired)

DATE/LOCATION/TIME: Program will be conducted April 23-24, 2018 at the Maryland Capitol Police Training Center, 301 West Preston Street in Baltimore, Maryland, Class will be in session 8:30 a.m. to 4:00 p.m. daily.

FEE: $295 per person.

TEAM DISCOUNT RATE
Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50)
Enroll three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order no later than April 18, 2018.. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-8244 confirm that we received your registration. Prior to registering, please link to www.leseminars.org/00001.htm for complete details on discount/cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
For information, link to www.leseminars.org/lodging.htm

FURTHER INFORMATION

For more information about this program, contact Jacob Haber at (302) 654-8244.

If you received this email in error or prefer no longer to be emailed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted.

------------------------- REGISTRATION FORM ------------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Basic Call-Taker/Dispatcher Procedures" to be conducted April 23-24, 2018 at the Maryland Capitol Police Training Center in Baltimore, Maryland

Enclosed is a personal check, agency check, or agency purchase order in the amount of $295 per person or according to the team discount feature. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit card.

Name___________________________________________________
Name___________________________________________________
Name___________________________________________________
Agency__________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.____________________________________
Personal Cell-Phone Emergency No_______________________________.
Fax No._________________________________________________
________________________________________________________
Email Address for Delivery of Confirmation Letter and Invoice

Duplicate this form as necessary. Complete and return no later than April 18, 2018. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call us at (302) 654-8244 to confirm that we received your form.