PLEASE FORWARD THIS PROGRAM NOTICE TO THE DIRECTOR OR SUPERVISOR OF YOUR COMMUNICATION CENTER

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) 302-225-4165 (Fax) haberbenchmark@aol.com (Email) www.seminars.org (website)

TWO COMMUNICATION CENTER SEMINARS SCHEDULED FOR PRESENTATION AT THE UNITED STATES GOVERNMENT PUBLISHING OFFICE IN WASHINGTON, DC DURING DECEMBER, 2018. PROGRAMS ARE SPONSORED BY BENCHMARK PROFESSIONAL SEMINARS, INC. AND FEATURE MILES TURNER, FORMER COMMUNICATIONS CENTER TRAINING SUPERVISOR WITH THE VIRGINIA STATE POLICE DEPARTMENT

BASIC CALL-TAKERS/DISPATCHERS TECHNIQUES AND PROCEDURES
December 10-11, 2018
This program will assist the participant in focusing on critical areas and problems associated with communication center call-taking and dispatching. Effort will be spent looking at the specific communication center environment and discussing the special skills and techniques required of personnel engaged in these functions and fulfillment of their duties. Special skills and techniques will be discussed along with the necessary attributes for communication center personnel. By the conclusion of the program, participants should have a better understanding of (1) role of communications in public safety; (2) communication center environment: staffing, stress, and personal rewards; (3) ethics and integrity in communications; (4) call-taker roles and responsibilities--accountability to community and department; (5) telephone techniques and CAD entries; (6) challenges of language barriers including foreign, slang, and cultural differences; (7) dispatcher roles and responsibilities in terms of community needs and officer safety; (8) keys to effective communication for the radio operator; (9) radio language: code and professional demeanor; (10) effective pre-arrival instructions; and (11) liability issues for the call-taker and radio operator.

ROLE AND FUNCTION OF THE COMMUNICATION CENTER TRAINING OFFICER
December 12-13, 2018
A seminar designed specifically for personnel who serve as training officers within communication centers. Program will explore various aspects of the role of the training officer as well as how to utilize available resources so as to upgrade the skill and competencies of communication center staff, whether call-takers or dispatchers. Topics include: (1) goal of one-on-one training for call-takers and dispatchers; (2) recognizing the importance and role of the communication center trainer; (3) determining whether the San Jose Model of Field Training might fit into center staff development; (4) way of training the new call-taker and/or dispatcher; (5) explaining liability issues connected with communication center work; (6) use of daily observation reports; and ways to write a training narrative

INSTRUCTOR: Both seminars will be facilitated by Miles Turner, Supervisor and Communications Center Training Officer, Virginia State Police, Richmond, Virginia (retired)

LOCATION/TIME: United States Government Publishing Office, 732 North Capitol Street NW, in Washington, DC. Classes will be in session 8:30 a.m. to 4:00 p.m. each program day.

FEE: $295 per person, per program

TEAM DISCOUNT RATE: (A) Enroll two agency personnel at the standard $295 per person fee and the third person is enrolled at half-price ($147.50) OR (B) Enroll three agency personnel at the standard $295 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY: Complete the attached registration form and return it with your check or purchase order no later than December 5, 2018. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-9091 to confirm that we received your registration. Prior to registering, please link to www.leseminars.org/00001.htm for complete details on cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-9091 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS: For information, link to www.leseminars.org/lodging.htm

ADDITIONAL INFORMATION / ON-SITE SEMINARS:
For more information about either of these programs, contact Jacob Haber at (302) 654-8244. If time or distance is a problem, why not consider hosting one or both of these seminars at your site. For more information on this service call Jacob Haber at the aforementioned telephone number.

If you received this email notice in error or prefer no longer to be emailed announcements of forthcoming law enforcement or communication center seminars, call toll-free, 1-866-202-4350 and your email address will be immediately deleted from our file.

-------------------------REGISTRATION FORM--------------
Return to: Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar or seminars checked below and to be conducted at the United States Government Publishing Office in Washington, DC

( ) December 10-11, 2018: Basic Call-Taker/Dispatcher Techniques and Procedures $295 per person
( ) December 12-13, 2018: Role and Function of the Communication Center Training Officer $295 per person

Enclosed is a personal check, agency check, or agency purchase order in the amount $295 per person, per program or according to the team discount. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc. You may register by MasterCard or Visa by calling Jacob Haber at (302) 654-9091.

Name________________________________________________
Name________________________________________________
Name________________________________________________
Name________________________________________________
Agency______________________________________________
Agency Address_______________________________________
City, State, Zip________________________________________
Daytime Telephone No._________________________________
Personal Cell-Phone Emergency No._______________________
Fax No. ____________________________________________
____________________________________________________
Email Address for Delivery of Confirmation Letter and Invoice

Duplicate this form as necessary. Complete and return no later than December 5, 2018. If you fax the registration, be sure to call (302) 654-8244 to confirm that we received it.