PLEASE FORWARD THIS PROGRAM NOTICE TO THE COMMANDING OFFICER OF YOUR DEPARTMENTAL TRAINING UNIT AND/OR ADMINISTRATIVE OFFICER .

BENCHMARK PROFESSIONAL SEMINARS, INC.
Wilmington, Delaware
(302) 654-9091 (Voice) 302-225-4165 (Fax) haberbenchmark@aol.com (Email) www.seminars.org (website)

A SEMINAR FOR PERSONNEL WHO SERVE IN CLERICAL AND OFFICE STAFF SUPPORT FUNCTIONS. SEMINAR EXPLORES HOW THEIR FUNCTIONAL SKILLS MIGHT BE ENHANCED IN DAY TO DAY OPERATIONS.. PROGRAM WILL BE CONDUCTED DECEMBER 6, 2019 AT THE FDLE OPERATIONS CENTER IN MIAMI, FLORIDA

DEPARTMENTAL CLERICAL, STAFF SUPPORT JOB SKILL ENHANCEMENT
December 6, 2019
Civilian, non-sworn personnel who serve within departmental office settings as clerical, support staff, or other office functions often act as the first "buffer" between top administration and internal and external forces. Further, they represent the values of the organization to the citizenry it serves. This one-day program will consider the many and varied roles and responsibilities of such personnel along with the important position they serve to help the organization achieve its goals and objectives. Participants will learn: (1) their role within the organization and exactly where they fit into the overall picture; (2) knowing from the beginning their respective position expectations; (3) understanding the community and the power structure within it; (4) dealing with angry citizens and easing tempers and tensions; (5) recognizing internal forces that create pressure and tension within the organization; (6) representing the department to the public; (7) improving verbal communication skills…certain words that can either arouse or calm; (8) dealing with ethical dilemmas; (9) recognizing liability issues; (10) handling matters of confidentiality; and (11) understanding the basics of conflict resolution. INSTRUCTOR: Chief Nelson Andreu, West Miami Police Department, West Miami, Florida

DATE/LOCATION/TIME
Program will be conducted December 6, 2019 at the Florida Department of Law Enforcement (FDLE) Operations Center, 1030 NW 111 Avenue in Miami, Florida. Class will be in session 8:30 a.m. to 4:00 p.m.

FEE:
$200 per person.

TEAM DISCOUNT RATE
Enroll two agency personnel at the standard $200 per person fee and the third person is enrolled at half-price ($100)
Enroll three agency personnel at the standard $200 per person fee and the fourth person is enrolled free of cost

REGISTRATION / CANCELLATION POLICY
Complete the attached registration form and return it with your check or purchase order by November 30, 2019. Or, fax the registration form along with your purchase order or purchase order number to (302) 225-4165. If you register by fax, be sure to call (302) 654-8244 to confirm that we received your registration. Prior to registering, please link to www.leseminars.org/00001.htm for complete details on discount/cancellation procedure. MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit card.

OVERNIGHT ACCOMMODATIONS
For information, link to www.leseminars.org/lodging.htm

FURTHER INFORMATION
For more information about this program, contact Jacob Haber at (302) 654-8244.

CALL FOR INSTRUCTORS: If you are interested in joining our team of part-time instructors, call Jacob Haber at (302) 654-8244.

If you received this fax notice in error or prefer no longer to be faxed announcements of forthcoming seminars, call toll-free, 1-866-202-4350 and fax number will be immediately deleted from our file.

------------------------- REGISTRATION FORM ---------------------
Return to:
Benchmark Professional Seminars, Inc.
P.O. Box 7086
Wilmington, Delaware 19803-7086

I (we) desire to enroll in the seminar, "Departmental Clerical / Staff Support Job Skill Enhancement" to be conducted December 6, 2019 at the Florida Department of Law Enforcement (FDLE) Operations Center in Miami, Florida

Enclosed is a personal check, agency check, or agency purchase order in the amount of $200 per person or according to the team discount feature. Make checks and purchase orders payable to Benchmark Professional Seminars, Inc.

MasterCard and VISA accepted for payment. Call Jacob Haber at (302) 654-8244 to register by telephone using credit card.

Name_________________________________________________
Name_________________________________________________
Name_________________________________________________
Agency________________________________________________
Agency Address_________________________________________
City, State, Zip__________________________________________
Daytime Telephone No.___________________________________
Personal Cell-Phone Emergency No________________________.
Fax No.______________________________________________
______________________________________________________
Email Address for Delivery of Confirmation Letter and Invoice

Duplicate this form as necessary. Complete and return no later than November 30, 2019. Or, fax the completed registration form with your purchase order or purchase order number to (302) 225-4165. If you fax your registration, be sure to call us at (302) 654-8244 to confirm that we received your form.